An edugroan about our eduroam

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KIMComms announces eduroam

Eduroam (education roaming), the secure world-wide roaming access service developed for the international research and education community, made my life in Boston such a breeze. Normally navigating appointments and offices on an unfamiliar campus is challenge but when on MIT & Harvard’s grounds, blanket wireless coverage allowed me, a South African visitor, to find my way around, check email and remain in touch with home, simply by opening my iPad and connecting once to their service.

In October 2013, I was very pleased when CNS announced that Wits had officially joined Eduroam. I’d noticed Eduroam occasionally appear as a wireless option and the October announcement confirmed that Eduroam was officially here. Occasionally eLSI hosts a guest on campus and usually they request Internet Access. Normally arranging guest access is a logistical mission that requires the user to almost sign their life way. With the availability of Eduroam, I thought we had passed into a new era of internet accessibility .

Sadly, as the year passed, I discovered that my optimism was misplaced. The Wits installation of this service was either not available or working, both for Wits staff and our academic guests. Every time I referred guests to Eduroam, the service did not work. Repeatedly I highlighted this problem to CNS when we had from visitors from the University of Groninen, UCT and Rhodes. Each time my query was ticketed, but assurance was given that the service was fine and the problem lay with the other universities authentication.

The ability to access WiFi seamlessly across multiple campus networks without a manual login is a massive plus

  • Wits does not have to manages or provision guest accounts
  • Visitors from participating institution only use their institutional credentials
  • Wits users can travel to other Eduroam institutions and gain seamless access to Guest WiFi

One of the first things I do when arriving on a campus is to join the internet, courtesy of freely available Wi-Fi. I’m not a unique in this behaviour. More than 42% of mobile-phone traffic, and over 90% of tablet traffic travels by Wi-Fi Sadly, we have not got this service right at Wits yet and we cannot offer a seamless internet access experience.